Lendlease Plus

Privacy Statement

This Privacy Statement applies to any personal data that you submit to us via the use of our mobile application known as Lendlease Plus (“Application”), and the services to be provided through the Application (“Services”).

Information collected through the Application may be collected, used, processed, or disclosed by any member of the Lendlease Group (referred to as "we", "us", "our"), in accordance with this Privacy Statement, where “Lendlease Group” means Lendlease Corporation Ltd, its subsidiaries, affiliates, related companies, owners of Lendlease-managed malls, and the operating entities listed at www.lendlease.com. The Lendlease Group treats personal data with respect and integrity. Respect and integrity form part of our core values, which are the foundation for the conduct of the business in all parts of the globe. To that end, we have published a Global Privacy Policy which can be viewed at https://www.lendlease.com/sg/privacy/. The Global Privacy Policy relates generally to the protection of personal data (being information which is capable of identifying an individual) and is applicable to the use of this Application and the Services, in addition to this Privacy Statement. This Privacy Statement explains how personal data will be treated, collected, used, processed, and/or disclosed as you use, access, and interact with the Application.

Access to and use of the Application and Services is conditional upon acceptance of Lendlease’s Terms of Use accessible from the Application, into which this Privacy Statement is incorporated by reference and of which the Privacy Statement is an integral part. By accessing and/or using the Services, you acknowledge that you have read Lendlease’s Terms of Use and Privacy Statement, and that you are expressly agreeing to the Terms of Use and expressly consenting to our collection, use, processing, and disclosure of your personal data in accordance with this Privacy Statement. If you do not agree to the Terms of Use and/or do not consent to such collection, use, processing, and/or disclosure of your personal data, please do not access or use the Application and Services.

We will post any changes to this Privacy Statement on the Application and relevant Lendlease Group websites. Subject to applicable law, your access and usage of the Application following any such modification, amendment, or variation constitutes your affirmative agreement to abide and be legally bound by this Privacy Statement as so modified or changed. Hence, we encourage you to check this Privacy Statement from time to time. However, where any such variation expands the purpose or scope of collection, use, processing or disclosure of your personal data beyond the purpose or scope which you had previously consented to, we will obtain your fresh consent to such expansion.

In addition to the provisions of this Privacy Statement, there may also be specific and additional privacy and data protection provisions that apply to certain sections of this Application, or that apply to you if you are an employee, agent, contractor, or are otherwise employed by a member of the Lendlease Group (for example, provisions relating to your use of technology). Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Privacy Statement and those other specific and additional provisions, the specific and additional provisions will prevail.

Information collected

We collect and use your personal data to allow us to provide the Application and the Services to you, and to customise and improve the Application and our Services. We only collect personal data about you that we consider reasonably necessary for achieving these purposes.

Personal data about you which we may collect include:

·         Information collected when you register or update a user account to use the Application, which may include personal data such as your name and contact details, email address, mobile number, and social media account details;


·         Information, including the contents of electronic forms, that you submit via this Application, requesting us to provide services or information, or take actions;


·         Personalisation preferences you select as you use the Application;


·         Information required to provide certain Services through the Application that rely upon device and/or Application-based telematics and location data (such as the store locator), including your device ID, device type, telematic, motion, GPS and location data of your device, such as its real-time motion and geographic location and other device information, and Application diagnostic and settings data;


·         Information required to bill you for your use of those of our Services which may be chargeable, including your credit card information, payment details, and transaction information relating to your purchases through the Application;


·         Any messages, comments, or any other information you submit to us via this Application, which may include personal data.

You may browse some information-only areas of this Application without providing any personal data. However, we may not be able to provide the full range of Services through this Application if we are not provided with the information outlined above.

In common with many commercial applications/websites, we may also collect aggregated information which tells us about users of this Application but not the identity of those users. For example, we may collect information about the date, time and duration of visits and which pages of this Application are most commonly accessed. This information is used by us to help to administer and improve the Application and the Services.


Like many major applications/websites, the Application may use "cookies" which store some information on devices accessing the Application (including mobile phones and laptops). Cookies may be used by us for a variety of purposes. For example, we may use cookies to recognise a device which has previously accessed this Application and customise the Application according to previous preferences and behaviour. Cookies may also be used to manage security and store information about the type of browser being used. With most Internet browsers, users can erase cookies from their computer's hard drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of this Application may not function fully for users that disallow cookies. Further information on deleting or controlling cookies is available at www.aboutcookies.org

Use, processing, and disclosure of information

In addition to providing our products and services to you, we may use, process, or disclose personal data that we collect about you for purposes including the following:

·         where you have requested it and/or in accordance with privacy laws, to provide you with information relating to the Lendlease Group or promotional details about products and services that may be of interest to you, including products and services offered within Lendlease-managed Malls to which the Application and Services relate (“Malls”), as well as any campaign/promotional details that may be offered by owners of the Malls (“Mall Owners”) or by the owners/merchants of stores situated within the Malls (“Mall Merchants”);

·         purposes related to the Lendlease Group's research, planning, product and service development, security and testing, to enable us to provide the Application and the Services to you;


·         purposes connected with the operation, administration, development or enhancement of this Application and Services;


·         where we suspect that fraud or unlawful activity has been, is being or may be engaged in; and


·         where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in the Lendlease Group.

We may share personal data within the Lendlease Group and with third parties which may involve a transfer of your personal data outside your country of residence. The types of third parties to whom we may disclose that personal data include:

·         our service providers who assist us in providing this Application and our products and services, such as financial and other entities processing payment instructions given by you through this Application;

·         our service providers managing and/or operating the Lendlease Group Rewards Programme and Lendlease Points and e-Voucher services; and

·         organisations who provide archival, auditing, professional advisory, debt collection, banking, mailhouse, delivery, recruitment, call centre, technology, research, utility and security services;

·         Mall Merchants and Mall Owners, and their respective third party service providers, for the purposes of providing the Application and Services to you, such as when purchasing or using your e-Vouchers at stores within the Malls;

to the extent required in the normal course and scope of our business in the provision of the Application and our Services, and where required by applicable law, statute, regulation, or governmental or court order.

We may also disclose your personal data to our marketing agents where you have consented to receiving marketing materials from us

Application data (including personal data collected through the Application) is stored on servers located in Asia Pacific and operated by the Lendlease Group and/or its service providers. When we share or transfer your personal data, we put in place measures to require the recipients of the data to comply with applicable personal data laws.

We use and disclose aggregated non-personally identifying information collected through the Application as part of our process of constantly improving the Application.

How we handle email and "Contact us" messages

We may preserve the content of any email or "Contact us" or other electronic message that we receive. Any personal data contained in those messages will only be collected, used, processed, or disclosed in ways set out in this Privacy Statement. The message content may be monitored by our service providers or our employees for purposes including compliance auditing and maintenance or where abuse is suspected.


This Application may, from time to time, contain links to the websites of other organisations (including our partner advertisers and affiliates, as well as Mall Owners, Mall Merchants, and their respective partner advertisers and affiliates) which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. Please check these policies before you submit any information to these websites. We do not accept any responsibility or liability for these websites and their privacy statements.

Retention of information

Your personal data will only be retained for as long as it is necessary to fulfill the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.

Should you choose to unsubscribe from our online services (e.g. by deregistering an online profile or unsubscribing from our mailing list), please note that your personal data will still be retained on our database to the extent permitted by law.


We use a number of mechanisms to protect the security and integrity of personal data. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. While we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us and individuals do so at their own risk. Once any personal data comes into our possession, we will take reasonable steps to protect that information from misuse, loss, theft, and from unauthorised access, modification, use, collection, processing, or disclosure.

A username and password may be essential for you to use some sections of this Application. For your own protection, we require you to keep these confidential and to change your password regularly (if required).

Access to information

From time to time, this Application may allow you to register to use this Application or sections of it. If you are a registered user of this Application, you may be able to access, update, change, or remove the information on your profile in the applicable section of the Application, subject to any authentication and authorisation considerations, which exist to protect your security. If you wish to request access to or an update/removal/correction of any other personal data which we hold about you as a result of our information collection practices outlined in this Privacy Statement, please refer to the "Contact details" section below. However, if you remove any personal data which is necessary for us to provide you with Services, our provision of the Services to you may become impossible, impeded, or deficient.

You may also request to receive a copy of any personal data that you have provided to us for our use, and to transmit such personal data to another organisation of your choosing, where such personal data is processed by us via automated means, and is based on your consent, or on a contract to which you are a party.

Contact details

Please contact our Data Protection Officer using the details set out below if you wish to:

·         ask any questions or provide feedback about this Privacy Statement;

·         make a request for access or correction to or remove or update of any personal data that we may hold about you;

·         withdraw consent to our use of your information for any particular purpose;

·         make a complaint about the way in which we have handled your personal data;

·         object at any time to our processing of your personal data, where (i) such personal data is processed for direct marketing purposes, (ii) such processing is necessary in the national interests; or (iii) such processing is based on your deemed consent.

·         make any other queries relation to your personal data.

Any information that we provide in response may be limited to the extent permitted by any applicable law.

Email: datacompliance@lendlease.com

Phone: +65 6671 6890

You may also contact the Personal Data Protection Commission of Singapore via their website at https://www.pdpc.gov.sg to lodge a complaint on personal data protection concerns.

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